Professional Support

For Maximum Efficiency and Reliability

Securing Your Production

Warranty and Technical Service

Agreements

Continuity in production is achieved not only with powerful software and machines, but also with reliable support and maintenance processes.

DesignCad warranty and maintenance agreements protect your investment and minimize potential risks.

Unlimited Technical Support (Remote + On-site)
Routine Preventive Maintenance + Priority Intervention in Case of Failure
UNDER WARRANTY

Your Rights and Our Services
for Software, Systems and Machines.

.

  • First-Year Services Included in the Price for All Software
  • Initial installation and activation service are included in the price.
  • Software and hardware connection setup via remote support is included in the price.
  • For dongle (key) licenses, installation and activation on two different computers are included in the price.
  • Remote support and phone support for one year are included in the price.
  • One-time theoretical training is included in the price (at our training location, 5 days, 20 hours in total).
  • Following the theoretical training, one day of on-site training is included in the price for Istanbul.
  • First-Year Services Included in the Price for Systems and Machines
  • On-site routine maintenance service is provided at least six times (once every 60 days).
  • In case of malfunction, unlimited on-site technical service support is provided.
  • Unlimited remote support and phone support are included in the price.
  • Free spare parts support is provided under warranty.
SERVICE AGREEMENTS WITH OR WITHOUT PARTS COVERAGE

Keep Your Production Running Smoothly
with Professional Support and Maintenance

Our service agreements ensure that your software, systems and machines operate reliably at all times. With priority support, preventive maintenance and continuous assistance, your production stays efficient, stable and uninterrupted.

  • Software Support Services Included in the Agreement
  • Discounted installation and activation when migrating to a new computer.
  • Remote configuration and software–hardware integration support.
  • Unlimited remote and phone support throughout the contract period.
  • One-time theoretical training included (5 days / 20 hours total).
  • One day of practical on-site training in Istanbul following the theoretical training.
  • Preferential pricing for additional theoretical or practical training sessions.
  • Exclusive discounts on new software modules and upcoming versions.
  • System and Machine Support Services
  • Preventive on-site maintenance at least six times per year (every 60 days).
  • Unlimited on-site technical service support in case of malfunction.
  • Unlimited remote support and phone assistance whenever needed.
  • Discounted spare parts supply for faster recovery in case of failures.
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